Concierge

The concierge role is quite similar to Hospitality/Front Desk but with a few extra duties and responsibilities involved.  If you haven’t had a look already, I suggest you go check out the Hospitality/Front Desk page HERE first.  In addition to basic resort duties, Concierge Cast Members are responsible for helping Guests make ADRs (Advanced Dining Reservations), setting up the Disney Dining Plan, booking ticket packages, and making other resort reservations including VIP tours.

It’s my understanding that this can be a very competitive role.

Here’s Disney’s official word on the role:

Concierge

• Completing check in / check out process for concierge club-level Guests by inputting and retrieving information from resort computer system
• Proactively greeting Guests, exhibiting the expected high level of Disney show quality
• Creating individualized ticket packages
•  Being comfortable in a strong sales environment
•  Making reservations and handling any special requests from Guests
•  Handling cash and other forms of payment, including foreign currencies exchange
•  Maintaining cleanliness of common Guest living/dining areas within concierge club-level
•  Assisting with luggage and other deliveries to Guest rooms
•  Working concierge buffet line which can include maintaining overall cleanliness of buffet    area and replenishing food, washing dishes, serving alcohol, maintaining inventory of  liquor, and partnering with culinary team to ensure food quality
•  Partnering with property VIP tour guides

That’s all I can really tell you about this role at the moment.  Once I’m on my program I will try to find out more information and update this page accordingly.

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