**Please note: This Glossary has been compiled by myself through my personal online research and is by no means comprehensive. If you notice something I've missed, please let me know so I can include it. Thanks!
ADR: Advanced Dining Reservation. This is the term used for reservations in Disney Full Service/Table Service Restaurants. (See also: FSFB)
Attractions: At Disney parks, an attraction is any ride or show that is there to provide guest entertainment. The Term Attractions is also used to refer to the role of Cast Members who work on these rides and shows (with the exception being show performers).
Backstage: Any area that guests cannot see/are not allowed to enter. This includes 'behind the scenes' areas of attractions, the utilidoor tunnels, break rooms, CP busses and anywhere else that is considered to be a 'Cast Member Only' area.
Bibbidi Bobbidi Boutique or BBB: A special attraction that offers princess themed makeovers for young guests for a fee. There are two BBB locations at WDW, one inside Cinderella's Castle at Magic Kingdom and one inside the World of Disney store in the Downtown Disney area. (See also: Pirate's League)
The Big Five: Mickey Mouse, Minnie Mouse, Donald Duck, Goofy and Pluto.
Blizzard Beach: One of two water parks at WDW. It has the theme of wacky post-freak-blizzard
and ski-resort-meets-Florida. (See also: Typhoon Lagoon)
Cast Member or CM: Basically, this is (or will be) you! The Cast Members are the people who put on the magic. In other companies they would be known as 'Employees' or 'Workers' etc. The reason Disney uses the term Cast Member is because At Disney you are not simply selling things, you are putting on a show and creating a magical experience.
Costume: Your work uniform. In other companies these are usually referred to as a 'uniform' but at Disney they like to keep with the whole idea of you being 'on show', so you wear a costume.
CP: College Program or more commonly College Programmer. You will often see people online or hear them on vlogs taking about people as CP's. This is simply a name that is given to people who are participating in the college program (see also: ICP)
CRP: Cultural Representative Program/Programmer. This is an international program that allows people from various countries to come and work at the World's Showcase at EPCOT park and share their culture with guests and CM's. Unlike most of the Disney programs, CRP's are not required to be students.
Dapper Day:
Started in the spring of 2011, Dapper
Day events are pre-determined days at Disney parks in Anaheim, Orlando and
Paris. These days allow guests to enjoy
the parks while dressing up in their best clothes to look ‘dapper’. These are
not strict period recreation events, instead, all sophisticated fashions,
from vintage-inspired to contemporary chic, are encouraged. Dapper Days
are not private functions so anybody can join in on the stylish frivolity!
Dark Ride: A dark ride is not simply a ride in the dark. Specifically, it is an indoor ride in guided vehicles that contain scenes involving animatronics, animation, sounds, music, and special effects. Usually, these are based on Disney animated classics. Some of these include: Peter Pan’s Flight, The Haunted Mansion and The Many Adventures of Winnie the Pooh. Confusingly, not all dark rides are dark, just enclosed.
Dashboard: When you apply for a position with Disney, you
will create an account for what is called your Dashboard. This is an account that you can log into to
view the status of any positions you have applied for.
Deployment: Deployment is what they
call it when you’re sent to another area to work. You are scheduled to be there
rather than volunteering and picking up the shift yourself. It can be for a day
or several weeks. Not every CP gets
deployed. It mostly happens to QSFB and Merchandise Cast Members.
Disney's Animal Kingdom or DAK: The youngest of the WDW theme parks and also the largest Disney Park in the world. DAK features many live animals in addition to various other attractions.
Disney's Hollywood Studios or DHS or Studios: The third opened theme park at WDW, this park was formerly called Disney-MGM Studios until the name was changed in 2008.
Disneybound/ing: A fairly recent (and awesome) cultural phenomenon that involves the art of dressing up in an outfit inspired by Disney characters, films, parks, resorts or attractions. Disneybounding can be done anywhere, but it most commonly found on guests at Disney parks. It was started as a tumblr blog and has since gone gangbusters.
DLR: The Disneyland Resort in Anaheim, California. It includes 2 theme parks (including the original Disneyland park), three resort hotels and the Downtown Disney shopping/dining/entertainment area.
DOC: Disney’s Onboarding Central. This is the site where you will be directed to
upload certain documents after you have applied. Not everyone is directed to the DOC site at
the same time so you may be asked to upload your documents within days of applying
or it may be several weeks.
DORMS: Disney
Onsite Resident Management System. The
site used to upload your housing preferences before your program
commences. You are directed to the DORMS
site around 10 days prior to your arrival.
Downtown Disney or DTD: An outdoor shopping, dining and entertainment precinct that doesn't require admission and has both free parking and transport to other parts of the WDW resort.
EPCOT: Experimental Prototype Community of Tomorrow. The second park to be opened at WDW EPCOT was based on one of Walt Disney's final projects, though he died before seeing it come to fruition. EPCOT is intended to be a celebration of human achievement, namely technological innovation and international culture.
Extra Magic Hours or EMH: These are special extended opening hours in the Disney theme parks that are only available to Disney resort guests. The various parks have EMH at different days and times.
Fantasmic!: A 30-minute fireworks and water night time spectacular. This show is held at Disney's Hollywood Studios park.
Fastpass/Fastpass+: A system that is available on selected attractions at WDW to help guests avoid long wait times. A limited number of Fastpasses are available each day, and give you a one-hour window when you can return to the attraction later in the day and use the special Fastpass line with a much smaller wait time. Previously this was done with paper tickets, however Disney has recently implemented their new Fastpass+ system which incorporates the new Magic Bands and even allows guests to make advanced Fastpass bookings! (See also: Magic Bands)
Friends With: As in 'To be friends with'. This directly relates to character performers. In order to maintain the magic of Disney an the integrity of the characters, a performer is always referred to as being friends with a particular character. You would never say "I play Tigger", rather you would say "I am friends with Tigger".
FSFB: Full Service Food and Beverage (Sometimes called Table Service). This is a traditional sit-down style restaurant with table service, usually requiring an advanced reservation/ADR. This term is also used to describe the role of Cast Members who work in these establishments. (See Also: QSFB, ADR)
Guests: These are the people who enter the parks. They are not customers - at Disney, visitors are always Guests. (Just remember the song: "Be our guest, be our guest, put our service to the test...!")
Hidden Mickey: A Mickey Mouse head shape that has been 'hidden' into other items, decor, buildings etc around Disney parks, resorts, films and on merchandise. It is very common for guests and fans to go searching for Hidden Mickeys around the parks and resorts. Click here for more information on Hidden Mickeys.
The Hub: Cast Member website used to view your schedule, pick up shifts, view your pay slip, access special cast member events etc.
ICP: International College Program/Programmer. The International version of CP (See also: CP).
Illuminations: A night time spectacular and fireworks show held at the World Showcase Lagoon in EPCOT.
Magic Kingdom or MK: Magic Kingdom Park. This was the first of the WDW theme parks to be opened and is the most visited of the 4 parks. It is also where you will find the iconic Cinderella's Castle.
Magical Moment: This is any little (or big) event, interaction or thing that a Cast Member may do for a guest to bring extra magic to their time at Disney. It may also be used to refer to a special moment that had an impact on a CM.
Merchandise or Merch: Within the world of Disney this has two meanings. First it is the term used to refer to any items official sold by Disney in their parks, resorts, in stores or online. In terms of WDW it is generally used to mean souvenirs, toys and other Disney branded products. Secondly, Merchandise is the term used for the role of Cast Members who work in merchandise locations which can include gift shops, larger stores and carts/kiosks.
Onstage: Pretty much the opposite of Backstage, an 'Onstage' area is anywhere guests can go and can see you. Whenever you are in sight of guests and wearing your costume you are considered to be 'Onstage' and should conduct yourself accordingly.
PAC: Parade Audience Control. These are the cast members whose role it is to make sure guests sit/stand in the appropriate place before and during the parades. Any cast member can pick up a PAC shift.
Park Hopper: An optional add-on to park tickets that allow guests to 'hop' or visit more than one park on the same day.
PhotoPass: This is Disney’s internal photography system. PhotoPass photographers can be found at any of the four WDW theme parks (most commonly at character meet-and-greets) and will take photos for you with their pretty spiffy cameras. They will either give you a PhotoPass card or if you have one you can give it to them to use and they will scan the card for you, enabling you to access the photos online later on. You can then order prints of any of the photos you like. The really great thing however, is that PhotoPass photographers will glady use your own camera to take photos for you, absolutely free! PhotoPass is also used to refer to role of these Cast Members.
Pin Trading: Everywhere merchandise is sold, you are
likely to notice pins. Pins are a very popular and lucrative business for
Disney, and they feature everything from classic characters to resorts to
holiday commemorations. You can buy pins in stores, or trade them with Cast Members
or other guests.
The Pirate's League: A special attraction that offers pirate themed makeovers for young guests for a fee. Located in Adventureland at Magic Kingdom. (See also: Bibbidi Bobbidi Boutique)
QSFB: Quick Service Food and Beverage. This refers to 'Quick Service' restaurants and food locations within the WDW resort, where guests receive counter service or fast-food style service as opposed to table service. This term is also used to describe the role of Cast Members who work in these establishments. (See Also: FSFB)
Self-Term: Self-Termination. This is generally when a Cast Member chooses to end their employment with Disney. It is often heard in relation to stories of unhappy or disgruntled Cast Members, although often Cast Members will need to self-term for personal reasons and do so quite amicably. (See also: Termination)
Termination/Term/Termed: This is what other companies may
refer to as being ‘fired’ or ‘let go’.
In other words, your employment with Disney is being terminated. You will hear a lot of people talking about
actions that can get you ‘termed’. They
basically mean “Don’t do that or you’re gonna lose your job!” Termination is not the same thing as simply
finishing out your contract. (See also:
Self-term)
Traditions: The official orientation and first day of training for all Disney employees. Every employee of Disney must go through Traditions before they start their training.
Traditions: The official orientation and first day of training for all Disney employees. Every employee of Disney must go through Traditions before they start their training.
Typhoon Lagoon: One of two water parks at WDW. The theming of this park is sort of a crazy-tropical-oasis-after-a-typhoon
type environment and even features a ‘shipwreck’ on top of a mountain! Mad props to Disney that they can make
natural disasters seem like fun! (See also: Blizzard Beach)
WDW: Walt Disney World or Walt Disney World Resort. WDW is in Orlando, Florida and encompasses 4 theme parks, 2 water parks, 24 themed resort hotels, 4 golf courses and the Downtown Disney shopping, dining and entertainment precinct!
Wishes: The fireworks show held at Magic Kingdom park every night before park closing.
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